The RPC:S-5:AEC-0 Google Play Store Error
The Google Play / Android Market error retrieving information from server RPC:S-5:AEC-0 error message can be a bit of a pain, the RPC:S-5:AEC-0 error just randomly appeared on my tablet after it upgraded to a newer version of Android. However this is how i managed to fix the RPC:S-5:AEC-0 error with ease.
- Load the Settings app, click apps, then select “All”
- Next in the all apps view find the “Google Play Store” and click on it
- Now click “Clear Cache” (Not Data), then Force Stop.
- Next in the same app list find “Google Service Framework”
- Click clear data (Not Cache), then Force Stop
- Switch off the phone or tablet and turn it back on
- You should be able to download and update apps from the Google Play store once more.
Enjoy no more RPC:S-5:AEC-0 errors when downloading or updating apps.
249 Comments
This did not work on my SGS3, 4.2.2
Me too, didnt work. Please help!
This did the trick for me
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedback agent (important)
Then delete google-account(data/system/user/0/ fine the accounts.db file and cut and paste it somewhere else)
Restart the phone and then re-add google-account( paste your accounts.db file earlier to it’s original location).
p/s~Your device need to be rooted to remove/delete google account without a factory reset.
this only the best solution
very nice job
works great !
thanks thanks thanks
ThankYou saiful333 this is the FIX for not being able to connect to google server !! C Rom 7.1
thanks saiful333
Worked, so great, thanks a lot!
Wow…. after 4 hrs of looking for the best solution to my problem on error retrieve info, this is the only technique that works…. thanks a lot…
THANKS ALSO SAVE ME!!!! this the answer not the post him self
Worked for me on a Cambridge Sciences Star pad 7se. Thank you the tablet was saved from being trashed
Works Great!
i have been working on this issue for the lasr two hours. This is the first tech L2 answer I found and knew it would work
It did not work to.me
Works great on my HTC One X with Android 4.1.1, thanks!
Thank you works well
Doesont work and I just got this thing Arnova 10d G3 android 4.0
This so not working for me, come on guys
help me out here. More options please.
i’ve just got it too and i pissed off because i get an error message everytime i try to download an app or a game i try to fix it and i think imade it even worst.did you fix it?
worked for me 🙂
thank u guys!!!! it worked for me….yeah! more power!
Thanks work great in my china tablet pc.
Didn’t work on my Nexus 7, still puzzled but thanks anyway.
It worked on my xtouch x718. Thanks a bunch!
Thanks a lot! it worked! I’m a happy customer again 🙂
For those who don’t find this working, try this solution – worked for many others who found it on another thread, and worked for me also:
Settings|Accounts|Google – REMOVE your existing account (yes, I know it’s scary, but it’s ok, honestly)
Settings}Add account|Google -re-add the same account
THEN Play store will behave again.
You may need to restore sync etc. settings due to the account removal and reinstatement, but not a big issue – you’ll be prompted if and when that’s needed.
Thank you so very much. 🙂
Worked like a champ! Thanks for posting.
Worked for me too – don’t try the other method, just use that one!
thanks peter you are a star*
The first meathod did not work for me, but yours did. Thanks! Verizon Galaxy S3 4.1.2
Thanks worked very well on my Samsung GalaxyS3
This worked for me, thankyou so much I have been a few weeks without my updates. Problem solved:))
ur fix worked a treat for me CHEERS mate ur the dogs nuts
Worked great & immediately! Thanks Peter.
Yay… thanks Peter 🙂
Thanks peter that really worked.
I’ve been battling this problem for months. On a Cruxstar Android (you get what you pay for, right?).
I’ve tried both solutions (clearing cache and deleting account) – with no success.
Then I tried them BOTH together. Clear cache, reboot, clear data, reboot, delete account – power off and leave off for 5 minutes.
Then I re-added my gmail account ALONG WITH my credit card info (I hadn’t done that the other times). THEN it worked and I was able to download several programs.
One catch, tho. I had to delete and re-activate the account again this morning, but that’s okay – cause I already have all the apps I need.
Thank you to all those who have gone before and tackled these problems. Hugs all around.
Absolutely fantastic works like a charm now
Thanks peter your solution helped me… Now it’s perfectly working thanks a lot
thax a lot!
Thank you very much peter your the man…..
Also if you have 2 accounts in your phone – check to make sure that google play is logged on to the right account after you delete and restore your account
Removing and re-adding my Google account worked on my Samsung Galaxy S3 and I didn’t lose any of my data.
Thanks peter youre awesome, its work for my galaxy S4, once again thank you so much
yes .Thanks Peter
legend !!!!
Thanks mate worked a treat
PS that was on my G/N 2
YAY! Peter to the rescue! Thank you SO much!
Ty mate its work fine now 🙂
Absolutely incredible. Thanks.
Thanks Peter. Worked like charm. Nexus 10
Thank you Peter! Thank you for the great help!
This fixed it!! Thanks heaps 🙂
Esse procedimento foi o unico que deu certo.
parabéns e muito obrigado.
Translated:
This procedure was the one that worked.
Congratulations and thank you.
This worked an absolute charm on my HTC one, people save yourself an unreal amount of nuisance and just follow this one.
worked like a charm…thx mr. awesome peter!!!
Thank you Peter, this worked for me
Thanks so much!!!
It didn’t work for me..so sad 🙁
Thank you very very much
This works belive
Thank you Peter! Tried a couple of other suggestions that didn’t work but had success with yours! Yaaaaaaaaaaay! =)
it works…. thnx a lot….
After trying numerous suggestions over 2 days I finally tried this and it worked like a charm. Thank you so much for posting this tip. I will forever be grateful.
Worked wonders for my 7″ android tablet 0.4.0
Thanx ! Really it works
These steps work for phone and tablets – any build
Tap on Play Store
Tap on Clear Data and Tap Ok
Tap on Uninstall Updates and Tap Ok
Tap on Donwload Manager
Tap on Clear Data and Tap Ok
Tap on Google Services Framework
Tap on Clear Data and Tap Ok
Tap on Uninstall Updates and Tap Ok
Turn on Airplane Mode (wait 10 seconds) and then turn Airplane Mode off
Drop to main app screen and open Talk
Tap on settings and sign out
Open Talk again and sign back in
Then Reboot the phone/tablet (turn off and on)
Then open Market/Play Store app to download apps
Thank you!! This is the only one that worked for me.
Thank you nick this one worked for me a treat I know have 2 very happy boys 🙂
Realy its only that worked-congratulations
worked for me Thanks a million!
worked for me A million of thanks 🙂
Thanks a lot.
Works perfectly.
thanks toooooooo much really it did work
I am so happy
thanks a lot
Tnx so much worked for my Tecno n7
Worked for me ! Thanks, greetings from Greece
Been trying all morning nearly 4hrs to get this onto my cheap mid tablet and thanks to you i’ve done it many thanks saves me buying another Kindle.
Works fine after following the above steps, Thanks a ton.
worked for me, Thanks…
Thanks for the Post it is working………!
Wicked my daughter will be sooooo pleased 🙂
Super awesome worked great for my customer !!
ya it’s working man thanks google
WOW THANKS AMAZED THAT THIS ACTUALLY WOKED
been trying this for hours with error 912. googled it and thought id sorted it then got the new google play arrive with the facebook one. and then it did that stupid long error. i am really grateful for your help as i would never have been able to do it. i have a happy daughter with 50% of her temple run downloaded already. thank you very much.
Great
After Putting all my efforts on this Error in my Tab
Finally i executed error with help of Matts Blog
really i am so thankful to escape from some scoldings from family
Thank You Matt
Thanks, it works!
Thank you, worked great.
Neither way worked for my Galaxy Note.
Looks like a factory reset or rooting are my options
Great work. It worked perfectly on my Tecno T7 phone just as u described it. Thanks man, I appreciate this.
it worked for me too in my xtouch ipad, thanks alot for the solution.
Thanks it worked for my tablet………great work
This did not work on my SG Note, N-7000 4.1.2
Worked on my GS3
Thanx a lot
but i want to why this error occured
Worked for me. Cyanogenmod 10.1 on Sony Xperia Z.
Thanks.
Fixed the problem thanks
This method is not working
I have a Motorola Bionic, Android 4.1.2 and it worked for me.
Thank you – worked for me – much appreciated!!
Thanx a lot. It really works on my tablet.
Really thanksss buddy..its working
Thank you so much. this worked a treat! I have no idea what model my tablet is but NO MORE ERROR MESSAGE!!
Just the account readding worked. it works 100000 % . thanks so much.
U r a genius!!! thnks a lot!!
I’ve tried all of the above methods and my Galaxy Note II still does not update. Any other suggestions?
Addition to previous post, only those apps listed under “Updates” receive the error, those listed under “Manual Updates” update fine.
It works for my skyp 840s, androi 4.0.4. thanks
Yes…it work. Need more time waiting after reboot. Thank you
Thanks! worked like a charm
I tried this, and a couple of alternative ideas I found on various forums (including removing and re-adding my Google account from the phone, and temporarily setting up a new account in Google Play). What worked for for me: I went to Google Play on my PC and pushed an update of one of my apps to my phone. After this, I was able to access Google Play Store from my phone again.
how did you do it???
thanks a lot man,it really solved my problem^^
I have Galaxy S2 only thing that worked for me was removing my Google account and then re adding it 🙂
Thanks! Worked Perfectly.
the above mentioned steps worked for SAMSUNG GT-P7500
Perfecto!! thank you
Thank you !!!!!! it workeds.
go to setting and account.remove account is ready exsist and close to home menu and try againt google store. i have tried this to my xperia go jellybean
worked for my Sony Xperia S. Thanks a bunch
Worked . yipeee ! thanxx matt hill 🙂
Man, this ain’t working for asphalt 7 on htc one x 4.1.1 , please help?! I tried the Peter method too, that also not working 🙁 … please help!
This was amazing!! I was on the phone with my mobile company and no one could figure it out! Thanks so much!
solution :
Very easy trick! Hope this works for all….
This is an example of Asphalt 7 update issue, so try the same on other apps as well …..
1) Keep your Wi-Fi on in your Phone
2) From (Pc/Mac) desktop browser go to https://play.google.com/store/apps/d…loftA7HM&hl=en (The main Asphalt 7 Google Play page, and make sure you Login on Pc with the Id you purchased it with)
3) Click Installed (Yes Installed, not Install as the game is already there and needs to be updated right?! )
4) Select the Device
5) Click Install and you will see the additional files being downloaded automatically on your Phone!!!
Enjoy!! Cheers!!
perfect fix. thanks
tq dear
PETER you are amazing thank you
I thought this problem was just in my Rezound when I tried to update some apps. I tried all the fixes and finally just wiped the phone. The problem still is there. Then it occurred to me to check my two Samsung Galaxy tabs. Same problem on the Google Play website, all showing no apps in my account. This has to be a problem on their end, or specific to some accounts. I have emailed their support and will report back on what they say. In the meantime, has anyone else had this issue on multiple devices? If so how did you solve it (assuming you did)?
tq…it’s worked
Normally, I am not the type of person to leave comments anywhere. but facing this similar problem stressed the hell out of me. and when i read your solution and step by step procedure. everything was sorted and worked once again like before.
that’s why i thought you really deserve this big THANK YOU. omg!!! bless your life and bless your heart for helping us. muahz
Google Play is working now !! thanks
For those who have no solution and have the trouble “error while retrieving information from server. [RPC:S-5:AEC-0]” in all their devices. I think that wright to googleplay-support is the only solution. They solve my trouble in one hour :)))
Unfortunateley, it didn’t work for me.
I have a Samsung Galaxy Tab 2 -,
Does anyone have any ideas?
This worked perfectly for our android tablets! Thanks for posting!!!!!
Thanks this worked on my galaxy s3. Key is to follow exactly.
Didn’t work for Nexus4
yeah ive tried this three times and its not working im really starting to lose my patience
THANKS ALOT….IM VERY HAPPY IT WORKED FOR ME:) 🙂 🙂
YOU ARE WONDERFUL THANK YOU
excellent!
you sir, are a fookin legend!
Many thanks, i bought a cheap tablet for my son, had this issue and your help solved the problem, thanks again.
thanks man works perfect !!!!
Thanks – It works
Thank you! Worked for me. 🙂
Worked for me 🙂
thanks it helps me a lot… this the only solution i got for everything ive done.. thanks again
i have china samsung android s4.its working,,thanks a lot
try this process on my samsung galaxy star 4.1, but not work and problem remains same as previous. so pls help me for solution, or another process through my email id.
Thanks bro this worked just how u did it…. I was about 3sec from breaking this damn tablet good shit
Worked for me! thanks. i also removed my acc and than added it again when the phone turned back on.
Htc One X 4.1.1 rooted
I have now tried all the solutions mentioned here, but none of them works for me.
What is next step? Factory reset?
Strange.. tonight i tried to install powerbot browser and it worked! So after that i tried some other random apps but had that error msg on all the others..
oh!! thnk you soo mchhh..
it wrked fr me 🙂
You’re a genius, AND an angel for sharing this! Instructions were easy and the fix was immediate. Thank you SO MUCH!
hoorahh… thank you so much for your help
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Worked perfectly. Samsung Galaxy Note 2GT-N7100, 4.1.2
Bought an Android tablet for a birthday present and thought we’d have to take it bacl but thanks… this worked!
ok thanks now ok
thx alot
worked
I had issue on iball phone
merci, ca a marcher pour moi.
thanks it worked 🙂
Just did this on a LG Optimus G.
The only thing I force closed was Play Store. I did clear the cache as well as the data on Play Store.
Power cycled the phone, opened and crashed Play Store a few times, then boom. Downloads.
Well done. Cheers.
works great for china tablet
Works great for polaroid tablets thanks
Worked straight away on Huawei Ascend.Thanks.
Worked for ZTE V9 Light…
I didn’t work and I’ve got a scroll extreme ii
Thank you so much for posting that Matt Hill.It really works. Nice job. Thank you. :*
I had literally been breaking my head for almost 3-4 days on this particular problem, finally here comes the best solution, that works:)….. soooo happy…. much relieved…… thanks a bunch Matt……… <3
it worked!!! thanks
i was testing a new cooked rom and i had to install the g-app, but i got this error meanwhile try to download something, but it’s already fixed it 😀
Thanks for the help, I appreciate it very much. It worked great.
This didn’t work for my tablet…Android needs to identify what the cause is and fix it. I did nothing but download ebooks from Nook…This seems to be happening a lot. Maybe its their POS Server that’s causing the problem…they need to fix it now!!!
Works Great sir. thankyou so much!!
I worked on my Samsung Galaxy Note 1 with Jellybean 4.1.2. Thanks
I tried a number of these solutions on an Arnova 10d G3 and ended up using the restore default settings option.
This worked a treat and games are being downloaded for 8 year old to play as we speak!
hy, can u install apps from google store?
Its not working for my cell xperia j, please help me…
Server rrror updating Tunein Radio today.Worked for me by deleting the gmail account, Clearing cache and data did not work.
Samsung Galaxy Note 10.1 tablet running Jellybean
Thanks
Thanks very much
It worked! thanks
I am getting same error message when trying to install the apps on my Galaxy S3 today. thanks for your useful article you saved my time.
Worked for me as well, thank you very much!
thaaaaaaaaaaaaaaaaaaank you soooooooo mucch!!!
i thought of giving away my tablet coz i got insane of this error, but thank you so much for the solution! it worked!!!! thank you!!!
worked for my china tablet.
thnx a lot
Yes, It works on my samsung tablet! haha, Thank you so much for this tutorial.
i’ts work in vandroid tablet T1-D, tkiu so much…
Thank you it really helps for me and to my gadget 🙂
Nyce post. Worked for me.
Omg thx a lot who ever did this!!!!!!
super….
RPC:AEC:0 error is known as CPU/RAM/Device/Identity failure.
Only possible way you can follow to get rid off this error is,
Go to settings >application > Play Store >Clear Data & Clear Cache.
Go to accounts >Google >Remove account.
Reboot device.
Again Settings>Account >Google >Log In.
tnx. it really works
worked like a dream many thanks
Thank you! Removing and then re-adding the google account on my Nexus 4 fixed the problem! No boot required.
Worked like charm thank u
thanks alot. you are graet
This worked for my Nexus 4. Well done 😉
I have a super cheap table just to play candy crush on… don’t judge me! LOL!!! And it stopped working OMG! Uninstalling worked like a charm! Thank you soooo much!
lol it’s amazing just how many people are addicted to candy crush, my mum loved it until it asked her to pay to progress in the game!
it works for me thanx for the advice 😀
Thanks man….You are the BEST !!!!!
Worked fantastic for me, on a Samsung Galaxy S Advance. Thanks man
i love you so much it worked for me…your unbelievably great…
This worked on a rooted Galaxy Proclaim. I hope this permanently solves the issue as it’s been recurring a lot.
It did work flawlesly on my Asus Fonepad, thanks for such an informative posting!
Matt you are awesome ,great trouble shooting snap.
GENIO!! MUCHAS GRACIAS!! EN MI HTC ONE X FUNCIONA MUY BIEN… MUCHAS GRACIAS AMIGO!!
thanks man.. work great for me @ galaxy nexus maguro
coolllllllll man, Thanks a lot bro
Thanks heaps great work!!!
thank you a lot !! I spent 300 euros to buy samsung galaxy tab II, one month ago. (ANDROID 4.1.1). It was ok until today. After hours trying… i saw your blog. Now, my play stores works!!!! I followed your instuctions. Thank you.
SOS
(i have to say that i did not find your step 4. I saw “Google Backup Transport”, and i did step 5 in “Google Backup Transport”)
great.. it works.. thanks dude
Good job, worked just perfect on my lg optimus l7 p705 android 4.3..YES 4.3 🙂
Great…….It works…..
thanks soo very much. it worked for me.
THANK YOU SOOOOOOOOOOOOOOOOOO MUCH!!!!!!!!!
Thank you..worked!!!!
fingers x’d I think its done it thanks you just don’t know how grateful I am
not work for me
clear chache & data playstore
clear chache & data google service framework
delete & re-add account google.
still error 500
not work for me (Xperia Zr ), fuck you google play!!! :@
its now working…thanks for the help
Worked perfectly…thank you Matt!!
Not working for my Nexus 4 (4.3.2) please helpp
Thanks! Its working
It works for me!!! A million thanks!!! You are the best!!!
Worked first time been looking all day cheers!
this worked on my brothers tablet cool it aint ben working since we got it… thanks for posting this
Dude thank you for the help! After a week or so of following other peoples directions to no-avail I was finally able to download again. It worked for the cheap Irulu tablet that has caused me so many fits…. you need to be on the Google Developer Team!
it worked for 2 downloads before it stopped working again. I’m going thru the run around to down load more. I gave you props on G+ for the work around. Thanks again!
thanks a bunch for the information
thank you so much….. it helped me a lot 🙂
Awesomtastic!
worker for me 😉
Thank you. This corrected my problem. Much appreciated! !!!
thanx a lot, it worked for me with Bluestark for pc. After following the instruction i was able to download whatsapp for my Laptop
thank you good guy that solved my problem!! was despare to solve it for two days!! 🙂
Hi Matt, wow you are a hot looking guy, and your fix works with a RPC:S-7: AEC-0 error as well. Thought I would have to bin my Xtouch. Thanks heaps. Any idea why my xtouch sometimes cannot find the wifi bullet in my office even though my desktop running Win 8, laptop running win 7 home, my cell running android, and my ipad can? Frustrating, sometimes it works after I re input my ssid and password- other times nada…. Thanks again for the play store fix.
The wireless issue could be a poor wireless chip-set inside the tablet, buggy drivers. Best thing to do would be to see if you can find any custom roms for the tablet, often you will find these fix various bugs with the stock software the manufacturers never address.
it warks thnks
IT’S STILL WORKING !!! THANK YOU.
Thanks a lott…
Hi Matt, how to fix whatsapp RPC:S-7:AEC-7 problem in sony ericsson model WT19i?
Worked very well thank you
Great work. keep it up.
Good. awesome.
thank you so much this was the best solution for downloading apps from google play against many useless instruction
Does this solution also work on the message for google playstore “Error retrieving info [RPC:S-7:AEC-7[)” on my crappy Kyrocera Event phone?
This worked perfectly for android tablets, Thanks for posting.
thank you buddy you are awsome
It’s so nice to read comments. Thank you for helping people!
Great work!