The RPC:S-5:AEC-0 Google Play Store Error

The Google Play / Android Market error retrieving information from server RPC:S-5:AEC-0 error message can be a bit of a pain, the RPC:S-5:AEC-0 error just randomly appeared on my tablet after it upgraded to a newer version of Android. However this is how i managed to fix the RPC:S-5:AEC-0 error with ease.

  1. Load the Settings app, click apps, then select “All”
  2. Next in the all apps view find the “Google Play Store” and click on itGoogle Play RPCS-5AEC-0 Error Fix Step 1
  3. Now click “Clear Cache” (Not Data), then Force Stop.Google Play RPCS-5AEC-0 Error Fix Step 2
  4. Next in the same app list find “Google Service Framework”
  5. Click clear data (Not Cache), then Force StopGoogle Play RPCS-5AEC-0 Error Fix Step 3
  6. Switch off the phone or tablet and turn it back on
  7. You should be able to download and update apps from the Google Play store once more.

Google Play RPCS-5AEC-0 Error Fix Step 4

Enjoy no more RPC:S-5:AEC-0 errors when downloading or updating apps.


Matt has always had a passion for computers, gadgets and technology. He will never be found too far away from a good cuppa tea.


      • This did the trick for me

        Go to settings/app.manager/all

        Delete data + cache :

        Google Play Store
        Google Play-services
        Google Services Framework
        Market-feedback agent (important)

        Then delete google-account(data/system/user/0/ fine the accounts.db file and cut and paste it somewhere else)
        Restart the phone and then re-add google-account( paste your accounts.db file earlier to it’s original location).

        p/s~Your device need to be rooted to remove/delete google account without a factory reset.

        • this only the best solution
          very nice job
          works great !
          thanks thanks thanks

        • ThankYou saiful333 this is the FIX for not being able to connect to google server !! C Rom 7.1

        • Xale-Crest Reply

          Wow…. after 4 hrs of looking for the best solution to my problem on error retrieve info, this is the only technique that works…. thanks a lot…

        • WT19 SONY USER Reply

          THANKS ALSO SAVE ME!!!! this the answer not the post him self

    • Worked for me on a Cambridge Sciences Star pad 7se. Thank you the tablet was saved from being trashed

  1. Works Great!
    i have been working on this issue for the lasr two hours. This is the first tech L2 answer I found and knew it would work

    • i’ve just got it too and i pissed off because i get an error message everytime i try to download an app or a game i try to fix it and i think imade it even worst.did you fix it?

  2. For those who don’t find this working, try this solution – worked for many others who found it on another thread, and worked for me also:

    Settings|Accounts|Google – REMOVE your existing account (yes, I know it’s scary, but it’s ok, honestly)

    Settings}Add account|Google -re-add the same account

    THEN Play store will behave again.

    You may need to restore sync etc. settings due to the account removal and reinstatement, but not a big issue – you’ll be prompted if and when that’s needed.

    • Worked for me too – don’t try the other method, just use that one!

    • The first meathod did not work for me, but yours did. Thanks! Verizon Galaxy S3 4.1.2

    • This worked for me, thankyou so much I have been a few weeks without my updates. Problem solved:))

    • I’ve been battling this problem for months. On a Cruxstar Android (you get what you pay for, right?).

      I’ve tried both solutions (clearing cache and deleting account) – with no success.

      Then I tried them BOTH together. Clear cache, reboot, clear data, reboot, delete account – power off and leave off for 5 minutes.
      Then I re-added my gmail account ALONG WITH my credit card info (I hadn’t done that the other times). THEN it worked and I was able to download several programs.

      One catch, tho. I had to delete and re-activate the account again this morning, but that’s okay – cause I already have all the apps I need.

      Thank you to all those who have gone before and tackled these problems. Hugs all around.

    • Thanks peter your solution helped me… Now it’s perfectly working thanks a lot

    • Also if you have 2 accounts in your phone – check to make sure that google play is logged on to the right account after you delete and restore your account

    • Removing and re-adding my Google account worked on my Samsung Galaxy S3 and I didn’t lose any of my data.

    • Thanks peter youre awesome, its work for my galaxy S4, once again thank you so much

    • Paulo André, Vilhena, Rondonia, Floresta Amazonica, Brasil. Reply

      Esse procedimento foi o unico que deu certo.
      parabéns e muito obrigado.


      This procedure was the one that worked.
      Congratulations and thank you.

    • This worked an absolute charm on my HTC one, people save yourself an unreal amount of nuisance and just follow this one.

    • WalkByFaith \O/♥ Reply

      Thank you Peter! Tried a couple of other suggestions that didn’t work but had success with yours! Yaaaaaaaaaaay! =)

    • After trying numerous suggestions over 2 days I finally tried this and it worked like a charm. Thank you so much for posting this tip. I will forever be grateful.

  3. These steps work for phone and tablets – any build

    Tap on Play Store
    Tap on Clear Data and Tap Ok
    Tap on Uninstall Updates and Tap Ok

    Tap on Donwload Manager
    Tap on Clear Data and Tap Ok

    Tap on Google Services Framework
    Tap on Clear Data and Tap Ok
    Tap on Uninstall Updates and Tap Ok

    Turn on Airplane Mode (wait 10 seconds) and then turn Airplane Mode off

    Drop to main app screen and open Talk
    Tap on settings and sign out
    Open Talk again and sign back in

    Then Reboot the phone/tablet (turn off and on)
    Then open Market/Play Store app to download apps

  4. Been trying all morning nearly 4hrs to get this onto my cheap mid tablet and thanks to you i’ve done it many thanks saves me buying another Kindle.

  5. been trying this for hours with error 912. googled it and thought id sorted it then got the new google play arrive with the facebook one. and then it did that stupid long error. i am really grateful for your help as i would never have been able to do it. i have a happy daughter with 50% of her temple run downloaded already. thank you very much.

  6. Great
    After Putting all my efforts on this Error in my Tab
    Finally i executed error with help of Matts Blog
    really i am so thankful to escape from some scoldings from family

    Thank You Matt

  7. Neither way worked for my Galaxy Note.
    Looks like a factory reset or rooting are my options

  8. Great work. It worked perfectly on my Tecno T7 phone just as u described it. Thanks man, I appreciate this.

  9. Synchronized Reply

    it worked for me too in my xtouch ipad, thanks alot for the solution.

  10. Anirudh Bhat Reply

    Worked on my GS3
    Thanx a lot

    but i want to why this error occured

  11. Thank you so much. this worked a treat! I have no idea what model my tablet is but NO MORE ERROR MESSAGE!!

  12. Just the account readding worked. it works 100000 % . thanks so much.

  13. I’ve tried all of the above methods and my Galaxy Note II still does not update. Any other suggestions?

  14. Addition to previous post, only those apps listed under “Updates” receive the error, those listed under “Manual Updates” update fine.

  15. I tried this, and a couple of alternative ideas I found on various forums (including removing and re-adding my Google account from the phone, and temporarily setting up a new account in Google Play). What worked for for me: I went to Google Play on my PC and pushed an update of one of my apps to my phone. After this, I was able to access Google Play Store from my phone again.

  16. I have Galaxy S2 only thing that worked for me was removing my Google account and then re adding it 🙂

  17. go to setting and account.remove account is ready exsist and close to home menu and try againt google store. i have tried this to my xperia go jellybean

  18. Man, this ain’t working for asphalt 7 on htc one x 4.1.1 , please help?! I tried the Peter method too, that also not working 🙁 … please help!

  19. This was amazing!! I was on the phone with my mobile company and no one could figure it out! Thanks so much!

  20. solution :

    Very easy trick! Hope this works for all….

    This is an example of Asphalt 7 update issue, so try the same on other apps as well …..

    1) Keep your Wi-Fi on in your Phone
    2) From (Pc/Mac) desktop browser go to…loftA7HM&hl=en (The main Asphalt 7 Google Play page, and make sure you Login on Pc with the Id you purchased it with)
    3) Click Installed (Yes Installed, not Install as the game is already there and needs to be updated right?! )
    4) Select the Device
    5) Click Install and you will see the additional files being downloaded automatically on your Phone!!!

    Enjoy!! Cheers!!

  21. I thought this problem was just in my Rezound when I tried to update some apps. I tried all the fixes and finally just wiped the phone. The problem still is there. Then it occurred to me to check my two Samsung Galaxy tabs. Same problem on the Google Play website, all showing no apps in my account. This has to be a problem on their end, or specific to some accounts. I have emailed their support and will report back on what they say. In the meantime, has anyone else had this issue on multiple devices? If so how did you solve it (assuming you did)?

  22. Normally, I am not the type of person to leave comments anywhere. but facing this similar problem stressed the hell out of me. and when i read your solution and step by step procedure. everything was sorted and worked once again like before.
    that’s why i thought you really deserve this big THANK YOU. omg!!! bless your life and bless your heart for helping us. muahz

  23. For those who have no solution and have the trouble “error while retrieving information from server. [RPC:S-5:AEC-0]” in all their devices. I think that wright to googleplay-support is the only solution. They solve my trouble in one hour :)))

  24. Unfortunateley, it didn’t work for me.
    I have a Samsung Galaxy Tab 2 -,

    Does anyone have any ideas?

  25. This worked perfectly for our android tablets! Thanks for posting!!!!!

  26. yeah ive tried this three times and its not working im really starting to lose my patience

  27. Many thanks, i bought a cheap tablet for my son, had this issue and your help solved the problem, thanks again.

  28. thanks it helps me a lot… this the only solution i got for everything ive done.. thanks again

  29. try this process on my samsung galaxy star 4.1, but not work and problem remains same as previous. so pls help me for solution, or another process through my email id.

  30. Tyrone Walker Jr. Reply

    Thanks bro this worked just how u did it…. I was about 3sec from breaking this damn tablet good shit

  31. Worked for me! thanks. i also removed my acc and than added it again when the phone turned back on.

    Htc One X 4.1.1 rooted

  32. I have now tried all the solutions mentioned here, but none of them works for me.

    What is next step? Factory reset?

    • Strange.. tonight i tried to install powerbot browser and it worked! So after that i tried some other random apps but had that error msg on all the others..

  33. You’re a genius, AND an angel for sharing this! Instructions were easy and the fix was immediate. Thank you SO MUCH!

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  35. Bought an Android tablet for a birthday present and thought we’d have to take it bacl but thanks… this worked!

  36. WorksAtSprint Reply

    Just did this on a LG Optimus G.
    The only thing I force closed was Play Store. I did clear the cache as well as the data on Play Store.
    Power cycled the phone, opened and crashed Play Store a few times, then boom. Downloads.

    Well done. Cheers.

  37. I had literally been breaking my head for almost 3-4 days on this particular problem, finally here comes the best solution, that works:)….. soooo happy…. much relieved…… thanks a bunch Matt……… <3

  38. it worked!!! thanks
    i was testing a new cooked rom and i had to install the g-app, but i got this error meanwhile try to download something, but it’s already fixed it 😀

  39. Bob Dankovich Reply

    This didn’t work for my tablet…Android needs to identify what the cause is and fix it. I did nothing but download ebooks from Nook…This seems to be happening a lot. Maybe its their POS Server that’s causing the problem…they need to fix it now!!!

  40. I tried a number of these solutions on an Arnova 10d G3 and ended up using the restore default settings option.

    This worked a treat and games are being downloaded for 8 year old to play as we speak!

  41. Server rrror updating Tunein Radio today.Worked for me by deleting the gmail account, Clearing cache and data did not work.

    Samsung Galaxy Note 10.1 tablet running Jellybean


  42. I am getting same error message when trying to install the apps on my Galaxy S3 today. thanks for your useful article you saved my time.

  43. i thought of giving away my tablet coz i got insane of this error, but thank you so much for the solution! it worked!!!! thank you!!!

  44. RPC:AEC:0 error is known as CPU/RAM/Device/Identity failure.

    Only possible way you can follow to get rid off this error is,

    Go to settings >application > Play Store >Clear Data & Clear Cache.

    Go to accounts >Google >Remove account.

    Reboot device.

    Again Settings>Account >Google >Log In.

  45. Thank you! Removing and then re-adding the google account on my Nexus 4 fixed the problem! No boot required.

  46. Transitioning Reply

    I have a super cheap table just to play candy crush on… don’t judge me! LOL!!! And it stopped working OMG! Uninstalling worked like a charm! Thank you soooo much!

    • lol it’s amazing just how many people are addicted to candy crush, my mum loved it until it asked her to pay to progress in the game!

  47. Android Girl Reply

    Worked fantastic for me, on a Samsung Galaxy S Advance. Thanks man

  48. This worked on a rooted Galaxy Proclaim. I hope this permanently solves the issue as it’s been recurring a lot.

  49. It did work flawlesly on my Asus Fonepad, thanks for such an informative posting!



  51. thank you a lot !! I spent 300 euros to buy samsung galaxy tab II, one month ago. (ANDROID 4.1.1). It was ok until today. After hours trying… i saw your blog. Now, my play stores works!!!! I followed your instuctions. Thank you.


    (i have to say that i did not find your step 4. I saw “Google Backup Transport”, and i did step 5 in “Google Backup Transport”)

  52. Good job, worked just perfect on my lg optimus l7 p705 android 4.3..YES 4.3 🙂

  53. sylvia woodeson Reply

    fingers x’d I think its done it thanks you just don’t know how grateful I am

  54. not work for me

    clear chache & data playstore
    clear chache & data google service framework
    delete & re-add account google.

    still error 500

  55. this worked on my brothers tablet cool it aint ben working since we got it… thanks for posting this

  56. Dude thank you for the help! After a week or so of following other peoples directions to no-avail I was finally able to download again. It worked for the cheap Irulu tablet that has caused me so many fits…. you need to be on the Google Developer Team!

  57. AI8erio Elato Reply

    thank you good guy that solved my problem!! was despare to solve it for two days!! 🙂

  58. Hi Matt, wow you are a hot looking guy, and your fix works with a RPC:S-7: AEC-0 error as well. Thought I would have to bin my Xtouch. Thanks heaps. Any idea why my xtouch sometimes cannot find the wifi bullet in my office even though my desktop running Win 8, laptop running win 7 home, my cell running android, and my ipad can? Frustrating, sometimes it works after I re input my ssid and password- other times nada…. Thanks again for the play store fix.

    • The wireless issue could be a poor wireless chip-set inside the tablet, buggy drivers. Best thing to do would be to see if you can find any custom roms for the tablet, often you will find these fix various bugs with the stock software the manufacturers never address.

  59. thank you so much this was the best solution for downloading apps from google play against many useless instruction

  60. michelle schultz Reply

    Does this solution also work on the message for google playstore “Error retrieving info [RPC:S-7:AEC-7[)” on my crappy Kyrocera Event phone?

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